Return policy

Returns

1. Our 30-Day Damage & Defect Guarantee We stand behind the quality of our products. If your OrthoVital order arrives damaged, defective, or stops working within 30 days of delivery, we've got you covered.

2. What's Covered Within 30 days of receiving your order, we'll issue a full refund or free replacement if:

For the Blue Light Therapy Device: ✓ Device arrived damaged or defective ✓ Blue light doesn't turn on or stops working ✓ Button or switch malfunctions ✓ Battery won't hold a charge or charging issues ✓ Housing is cracked or broken ✓ Any manufacturing defect

For the Antifungal Booster Serum, Anti-Odor Foot & Shoe Spray, and Nail Clippers: ✓ Product arrived leaking, broken, or damaged ✓ Dropper, pump, or nozzle is defective ✓ Missing components or tampered packaging ✓ Any manufacturing defect

3. What's NOT Covered ✗ Change of mind or personal preference ✗ Damage caused by misuse, drops, or water exposure (for the device) ✗ Normal wear and tear after extended use ✗ Opened or used consumable products (serum, spray) returned for non-defect reasons ✗ Products reported beyond 30 days from delivery

All sales are final unless the product is damaged or defective.

4. How to Request a Refund or Replacement Step 1: Email us at contact@pro-orthovital.com within 30 days of receiving your order Step 2: Include your order number Step 3: Send clear photos or a short video of the damage or defect (for the device, include a clip of the button pressed with no light) Step 4: We'll review and respond within 24 hours Step 5: We'll send a prepaid return label (US only) or process your refund/replacement

5. Refund Details

  • Full refund to your original payment method, including shipping costs (for damaged/defective items)
  • Refunds typically appear within 5-10 business days depending on your bank
  • In most cases, you won't need to return the damaged item

6. Exchanges Want a different product? The fastest way is to:

  1. Place a new order for the item you want
  2. Contact us if you have any questions

7. International Orders (EU Customers) EU customers have a 14-day right of withdrawal as required by EU law.

8. Questions? Email: contact@pro-orthovital.com Response time: Within 24 hours Hours: Monday – Friday, 9 AM – 6 PM EST

We're real people who genuinely care about the quality of your OrthoVital experience.